Last updated: 2026-01-03
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General
This Refund and Cancellation Policy applies to all paid services, subscriptions, and access purchased on getvisa.kz.
By making a payment, the user agrees to this Policy, the Terms of Service, and the Public Offer Agreement.
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Digital Service Nature
The services provided by getvisa.kz are digital, informational, and analytical in nature.
Access to the service is granted immediately after payment or subscription activation.
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Refund Eligibility
Refunds are generally not provided once access to the service has been granted.
A refund may be considered only in the following exceptional cases:
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Duplicate payment due to a technical error
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Payment charged without granting access due to a system failure
In such cases, the refund amount may be partial or full at the operator’s discretion.
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Non-Refundable Cases
Refunds are not provided for:
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Dissatisfaction with results
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Visa refusal or negative outcome
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Incorrect or incomplete data provided by the user
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Change of mind
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Failure to cancel automatic renewal in time
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Subscription Cancellation
The user may cancel an active subscription at any time.
Cancellation:
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Stops future charges
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Does not refund the current paid period
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Does not revoke access until the end of the paid period
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How to Request a Refund
Refund requests must be submitted via the contact details published on the website.
The request must include:
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Payment confirmation
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Description of the issue
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Processing Time
Refund requests are reviewed within a reasonable period.
If approved, the refund is processed using the original payment method.
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Chargebacks
Initiating a chargeback without contacting support may result in suspension or permanent restriction of access.
The operator reserves the right to provide transaction data to payment providers to contest chargebacks.
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Final Provisions
This Policy may be updated at any time.
The current version published on the website is legally binding.