Privacy Policy

Last updated: 2026-01-03

1. General Provisions
   This Privacy Policy describes how getvisa.kz collects, uses, stores, and protects personal data of users who access and use the website and related services.

By using the website, you confirm that you have read and understood this Privacy Policy and agree to the processing of your personal data under the conditions described below.

2. What Data We Collect
   We may collect the following categories of data:

• Identification data: name, surname, citizenship

• Contact data: email address, phone number

• Account data: login information, service usage history

• Payment-related data: transaction identifiers, payment status (payment details are processed by payment providers and not stored by us)

• Technical data: IP address, browser type, device information, cookies, log files

• Questionnaire data voluntarily provided by the user for visa chance estimation

3. Purpose of Data Processing
   Personal data is processed strictly for the following purposes:

• Providing visa chance estimation services

• Operating and improving the website and services

• Processing payments and subscriptions

• User authentication and account management

• Customer support and communication

• Compliance with legal obligations

• Analytics and service quality improvement

4. Legal Basis for Processing
   We process personal data based on one or more of the following grounds:

• User consent

• Performance of a contract or public offer

• Compliance with legal obligations

• Legitimate interests of the service operator

5. Automated Processing and Estimation
   The service may use automated algorithms and analytical models to estimate visa-related probabilities.
   These results are informational only and do not constitute legal advice, official decisions, or guarantees.

6. Data Sharing
   We may share limited data with:

• Payment service providers

• Hosting and infrastructure providers

• Analytics services

• Authorities, when required by law

We do not sell personal data to third parties.

7. Data Storage and Protection
   Personal data is stored only for as long as necessary to fulfill the stated purposes or as required by law.
   We apply reasonable technical and organizational measures to protect data from unauthorized access, loss, or disclosure.

8. Cookies
   The website uses cookies to ensure proper operation, analytics, and user experience improvement.
   Users can manage cookie settings in their browser.

9. User Rights
   Users have the right to:

• Access their personal data

• Request correction or deletion

• Withdraw consent

• Restrict or object to processing

• Request data portability, where applicable

Requests can be submitted via the contact details published on the website.

10. International Data Transfer
    Data may be processed on servers located outside the user’s country, provided adequate protection measures are in place.

11. Changes to This Policy
    We reserve the right to update this Privacy Policy. The updated version becomes effective upon publication on the website.